Privacy Policy

This Privacy Policy should be read together with the Lisson HiFi Terms and Conditions. It explains how personal information is handled in connection with our website, products and services.

Lisson HiFi (ABN: 97 662 026 674) trading as Lisson HiFi ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, purchase products, or otherwise interact with us.

Last updated 12.01.2026

What Is Personal Information?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual.

Sensitive information is a subset of personal information and includes information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information, biometric data, or criminal history.

We do not actively collect sensitive information.

Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment details (processed securely by third‑party payment providers; we do not store full card details)

  • Account login details (if applicable)

  • Enquiries, correspondence or feedback

  • Details of products purchased or enquired about

Information collected automatically

When you access our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited, time spent on site and referral source

  • Cookie and analytics data

Information from third parties

We may receive personal information from trusted third parties such as:

  • Payment processors (e.g. PayPal, Stripe or similar services)

  • Website hosting and e-commerce platforms

  • Analytics and marketing providers

  • Delivery and logistics partners

How We Collect Personal Information

We collect personal information:

  • Directly, when you place an order, contact us, create an account or subscribe to communications;

  • Indirectly, through your use of our website, emails or phone communications; and

  • From third parties, where necessary to process payments, deliver products, or analyse website usage.

How We Use Your Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

  • To provide and deliver products and services

  • To process payments and fulfil orders

  • To communicate with you about purchases, enquiries or support

  • For internal administration, record keeping, invoicing and accounting

  • To operate, maintain and improve our website

  • For analytics, market research and business development

  • To send marketing communications (where permitted by law)

  • To comply with legal and regulatory obligations

  • To resolve disputes or enforce our agreements

Disclosure of Personal Information

We may disclose personal information to:

  • Third‑party service providers who assist us in operating our business (including payment processors, couriers, IT and hosting providers, analytics and marketing services, and professional advisers)

  • Employees and contractors of Lisson HiFi

  • Business partners or agents, where relevant

  • Courts, tribunals, regulators or law enforcement, where required or authorised by law

  • Any party to whom our business or assets may be transferred

We do not sell or rent personal information.

Overseas Disclosure

Some third‑party service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles or equivalent privacy protections.

Direct Marketing

We may send marketing communications if:

  • You have opted in; or

  • It is otherwise permitted under Australian law.

You may opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.

Cookies and Analytics

We use cookies and similar technologies to:

  • enable website functionality

  • remember user preferences

  • analyse website traffic and performance

  • improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Storage and Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

While we implement safeguards, no method of electronic transmission or storage is completely secure. You provide information at your own risk.

Access and Correction

You may request access to, or correction of, the personal information we hold about you.

Requests should be made using the contact details below. We will respond within a reasonable time and may charge a reasonable administrative fee where permitted by law.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with details of your complaint. We will investigate and respond in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Links to Other Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices of those websites.

Amendments

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or business operations. The most current version will always be available on our website and will apply from the date of publication.
We may update this Privacy Policy from time to time. The latest version will be published on our website and will apply from the date of publication.

Contact

For privacy enquiries, access requests or complaints, please contact hello@lissonhifi.com.au

Legal Consistency and Interpretation

These Terms are intended to operate together with our Privacy Policy and any other policies referenced on the Site. If there is any inconsistency, these Terms prevail to the extent permitted by law.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot lawfully be excluded.

This document is drafted to reflect standard Victorian retail and e-commerce practices and should be read as a whole.

Legal Effect

This Privacy Policy is governed by the laws of Victoria, Australia. Nothing in this policy limits or excludes any rights you may have under the Privacy Act 1988 (Cth), the Australian Consumer Law, or other applicable legislation that cannot lawfully be excluded.

This policy is intended to reflect standard Australian e-commerce and retail practices and should be read as a whole. This website (lissonhifi.com.au) is operated by Lisson HiFi (ABN: 97 662 026 674) trading as Lisson HiFi ("we", "us", "our"). By accessing, browsing, or purchasing from this site, you agree to be bound by these Terms and Conditions (Terms) and our Privacy Policy.

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